Refund policy

Return & Refund Policy – Black Ochre Bath & Body

At Black Ochre Bath & Body, every product is carefully handcrafted with intention and care. Due to the personal nature of our products, we maintain strict hygiene standards.

Returns

For hygiene and safety reasons, we do not accept returns or exchanges for:

Used products
Opened products
Change of mind

This ensures all customers receive products that are safe, fresh, and uncompromised.

Damaged or Faulty Items

If your order arrives damaged, faulty, or incorrect, you are entitled to a remedy under Australian Consumer Law.

Please contact us within 7 days of delivery at
📧 info@blackochrebathbody.com.au

Include:

Your order number
A description of the issue
Clear photos of the item

Once reviewed, we will provide a replacement or refund where appropriate.

Incorrect Items

If you receive the wrong item, please notify us within 7 days of delivery, and we will arrange a replacement at no additional cost.

Change of Mind

We do not offer refunds or exchanges for:

Change of mind
Incorrect purchases
Products no longer wanted

Allergies & Skin Sensitivities

Our products are made with high-quality ingredients, including natural oils, clays, and essential oils. Individual reactions may vary.

Please review ingredient lists carefully before purchase. Black Ochre Bath & Body is not liable for adverse reactions where ingredients have been clearly listed.