Shipping policy

Last updated: April 6, 2026

At Black Ochre Bath & Body, each product is carefully handcrafted and prepared with intention. We aim to process and ship your order as efficiently as possible.

Processing Time

All orders are processed within 2–4 business days.

Please note:

Orders are not processed on weekends or public holidays
During peak periods, processing times may be slightly extended

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location.

Estimated delivery timeframes:

Standard Shipping (Australia): 2–8 business days
Express Shipping (Australia): 1–4 business days

Delivery times are estimates only and may vary depending on your location and postal service delays.

Shipping Providers

We ship via trusted Australian carriers such as:

Australia Post
Other courier services where applicable

You will receive a tracking number once your order has been dispatched.

Local Pickup (Optional – include only if you offer it)

Local pickup may be available from:
Echuca, Victoria

You will be contacted when your order is ready for collection.

(Remove this section if you don’t offer pickup)

Incorrect Shipping Information

Please ensure your shipping details are correct at checkout.

Black Ochre Bath & Body is not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Delayed Orders

Once your order has been shipped, it is the responsibility of the shipping carrier.

We are not liable for delays, lost, or stolen packages. However, we will assist you in contacting the carrier to help resolve the issue.

Damaged Items in Transit

If your order arrives damaged, please refer to our Return & Refund Policy and contact us within 7 days with photos.

Contact

If you have any questions about your order or shipping:

📧 info@blackochrebathbody.com.au
🌐 blackochrebathbody.com.au